How Ghaseel handles data

Information we collect

• Account details such as name, phone number, email address, and company code.
• Order details such as laundry items, services selected, pricing, payments, and delivery status.
• Address and delivery information used to complete pickups and deliveries.
• Device and notification data needed to keep sessions secure and send order or route updates.
• Messages, audit records, and operational logs needed to support the service and investigate issues.

How we use information

• To authenticate users and protect access to company data.
• To create, manage, fulfill, and support laundry orders.
• To coordinate customer pickups, driver routes, and delivery confirmations.
• To send service notifications, status updates, and operational alerts.
• To improve reliability, monitor security, and maintain legal or accounting records.

Sharing and retention

We share data only with authorized staff, assigned drivers, and service providers needed to operate the platform, such as hosting, database, and notification infrastructure. We do not sell personal data.

When an account is deleted, active sessions and notification registrations are revoked immediately. Account identity, saved addresses, route locations, and customer-authored chat content are removed or anonymized. Anonymized order, invoice, payment, ledger, and security-audit records may be retained only for the applicable accounting, legal, dispute, and fraud-prevention period.

Your choices

Customer-app users can delete their account from Account > Delete account. Active orders must be completed or cancelled first. You can also request help or ask questions about this policy by contacting s.majeed.saleh@gmail.com.